{"id":7117,"date":"2021-08-10T09:08:34","date_gmt":"2021-08-10T09:08:34","guid":{"rendered":"http:\/\/site.akep.al\/users\/akep-role-on-users-protection\/"},"modified":"2021-11-05T16:13:40","modified_gmt":"2021-11-05T16:13:40","slug":"akep-role-on-users-protection","status":"publish","type":"page","link":"https:\/\/akep.al\/en\/users\/akep-role-on-users-protection\/","title":{"rendered":"AKEP role on user protection"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"7117\" class=\"elementor elementor-7117 elementor-2093\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-1fad4d3 elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle\" data-id=\"1fad4d3\" data-element_type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1bc58a4\" data-id=\"1bc58a4\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-24a5d24 elementor-widget elementor-widget-heading\" data-id=\"24a5d24\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">AKEP role on user protection<\/h2>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5bda3d2 elementor-hidden-desktop elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5bda3d2\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ed3980\" data-id=\"5ed3980\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b551f51 elementor-widget elementor-widget-html\" data-id=\"b551f51\" data-element_type=\"widget\" data-widget_type=\"html.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<div class=\"font-size-switcher\">\r\n\t<a class=\"font-size-link-small switch-small\" href=\"#!\">Aa<sup>-<\/sup><\/a>\r\n\t<a class=\"font-size-link-big switch-big\" href=\"#!\">Aa<sup>+<\/sup><\/a>\r\n<\/div>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-080dd3c elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"080dd3c\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-0a8a8db\" data-id=\"0a8a8db\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-bcb2717 elementor-widget elementor-widget-text-editor\" data-id=\"bcb2717\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<h2><span style=\"color: #232253;\"><strong>How does AKEP protect users&#8217; interests?<\/strong><\/span><\/h2>\nAKEP fulfills its responsibility to protect users&#8217; interests by:\n<ol>\n \t<li>Supervising, controlling, and monitoring the activity of electronic and postal communications undertakings<\/li>\n \t<li>Resolving disputes between subscribers and electronic and postal communications undertakings<\/li>\n \t<li>Promoting efficient competition for providing electronic and postal communications services in order to enable all user categories, including users with disabilities, to obtain maximum benefits in terms of price and quality<\/li>\n \t<li>Intervening to regulate tariffs of:\n<ul>\n \t<li>services included in the universal service scheme, provided by the universal service provider;<\/li>\n \t<li>services provided by undertakings of significant power in the relevant electronic communications market<\/li>\n<\/ul>\n<\/li>\n \t<li>Evaluating the template contract of undertakings involved in the electronic communications market<\/li>\n \t<li>Organizing public consultations for regulatory documents regarding the electronic and postal communications market to receive users&#8217; opinions.<\/li>\n \t<li>Granting equal access and choice options to users with disabilities<\/li>\n \t<li>Ensuring the publication of transparent, comparable, and updated information on tariffs and compensation\/reimbursement policies.<\/li>\n \t<li>Cooperating with consumer protection associations and units established at state institutions<\/li>\n<\/ol>\n<strong>\u00a0<\/strong>\n<h2><strong><span style=\"color: #232253;\">Regulation<\/span><\/strong><\/h2>\n<ul>\n \t<li><a href=\"https:\/\/akep.al\/home-operatore\/\">Regulation on resolving disputes between users and providers of postal services, and disputes between postal service providers<\/a><\/li>\n \t<li><a href=\"https:\/\/akep.al\/home-operatore\/\">Regulation on resolving disputes between subscribers and undertakings of electronic communications<\/a><\/li>\n<\/ul>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>AKEP role on user protection Aa&#8211; Aa+ How does AKEP protect users&#8217; interests? AKEP fulfills its responsibility to protect users&#8217; interests by: Supervising, controlling, and monitoring the activity of electronic and postal communications undertakings Resolving disputes between subscribers and electronic and postal communications undertakings Promoting efficient competition for providing electronic and postal communications services in [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":7110,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-7117","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AKEP role on user protection - AKEP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/akep.al\/en\/users\/akep-role-on-users-protection\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AKEP role on user protection - AKEP\" \/>\n<meta property=\"og:description\" content=\"AKEP role on user protection Aa&#8211; Aa+ How does AKEP protect users&#8217; interests? 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