{"id":7262,"date":"2021-08-10T10:28:52","date_gmt":"2021-08-10T10:28:52","guid":{"rendered":"http:\/\/site.akep.al\/2021\/08\/10\/e-ankime\/"},"modified":"2021-08-10T10:28:52","modified_gmt":"2021-08-10T10:28:52","slug":"e-ankime","status":"publish","type":"post","link":"https:\/\/akep.al\/en\/e-ankime\/","title":{"rendered":"e-ankime"},"content":{"rendered":"\n

Si t\u00eb ankohemi p\u00ebr zbatimin e kushteve kontraktore p\u00ebr ofrimin e sh\u00ebrbimeve t\u00eb komunikimeve elektronike?<\/p>\n\n

Faza e par\u00eb<\/em><\/strong>\u00a0\u2013 ankesa\/sqarime tek ofruesi i sh\u00ebrbimit n\u00eb telefon\/pikat e shitjes.<\/p>\n\n

n\u00eb kushtet kontrat\u00ebs s\u00eb pajtimit p\u00ebrcaktohen m\u00ebnyra dhe procedura p\u00ebr ankesat, ku jepen numrat e telefonit, adresat dhe kontaktet p\u00ebr kujdesin me klient\u00ebt.<\/p>\n\n

Ju keni t\u00eb drejt\u00eb t\u00eb ankoheni apo t\u00eb k\u00ebrkoni sqarime tek ofrouesi i sh\u00ebrbimit. N\u00eb rast se nuk jeni t\u00eb k\u00ebnaqur me sqarimet e dh\u00ebna nga operatori me an\u00eb t\u00eb telefonit apo mjeteve t\u00eb tjera elektronike, ju mund t\u00eb ankoheni me shkrim tek ofruesi i sh\u00ebrbimit.<\/p>\n\n

Faza e dyt\u00eb<\/em><\/strong>\u00a0\u2013 ankesa me shkrim<\/p>\n\n

Ju duhet t\u2019i drejtoni nj\u00eb ankes\u00eb me shkrim ofruesit t\u00eb sh\u00ebrbimit t\u00eb Internetit brenda 15 dit\u00ebve nga:<\/p>\n\n

marrja e fatur\u00ebs p\u00ebr sh\u00ebrbimin e ofruar, n\u00ebse ankesa i referohet shum\u00ebs s\u00eb faturuar p\u00ebr sh\u00ebrbimin e ofruar; ose<\/p>\n\n

nga ofrimi i sh\u00ebrbimit, n\u00ebse ankesa i referohet cil\u00ebsis\u00eb s\u00eb sh\u00ebrbimit t\u00eb ofruar.<\/p>\n\n

Me marrjen e ankes\u00ebs, ofruesi i sh\u00ebrbimit t\u00eb Internetit, duhet t\u00eb verifikoj\u00eb shum\u00ebn e faturuar dhe cil\u00ebsin\u00eb e sh\u00ebrbimeve t\u00eb ofruara, dhe pas verifikimit, t\u2019ju konfirmoj\u00eb ose t\u2019i korrigjoj\u00eb ato.<\/p>\n\n

Ofruesi i sh\u00ebrbimit duhet t\u2019ju dor\u00ebzoj\u00eb p\u00ebrgjigjen me shkrim, jo m\u00eb von\u00eb se 15 dit\u00eb nga marrja e ankes\u00ebs.<\/p>\n\n

N\u00ebse nuk jeni dakord me p\u00ebrgjigjen me shkrim t\u00eb ofruesit t\u00eb sh\u00ebrbimit, ju mund t\u00eb filloni nj\u00eb procedur\u00eb p\u00ebr zgjidhjen e mosmarr\u00ebveshjes n\u00eb AKEP, ose mund ta paraqisni rastin para gjykat\u00ebs.<\/p>\n\n

Faza e tret\u00eb<\/em><\/strong>\u00a0\u2013 zgjidhja e mosmarr\u00ebveshjes n\u00eb AKEP<\/p>\n\n

Pas marrjes s\u00eb p\u00ebrgjigjes nga ofruesi i sh\u00ebrbimit lidhur me ankes\u00ebn, n\u00ebse nuk jeni dakort, mund t\u00eb k\u00ebrkoni zgjidhjen e mosmarr\u00ebveshjes n\u00eb AKEP, brenda 15 dit\u00ebve nga marrja e p\u00ebrgjigjes me shkrim.<\/p>\n\n

K\u00ebrkesa paraqitet me shkrim dhe duhet t\u00eb p\u00ebrmbaj\u00eb fakte dhe prova, n\u00eb t\u00eb cilat \u00ebsht\u00eb bazuar.<\/p>\n\n

Forma e paraqitjes s\u00eb k\u00ebrkes\u00ebs me shkrim, \u201cFormulari sipas Aneks 1<\/em>\u201d \u00a0i cili gjendet si pjes\u00eb e Rregullores nr. 29, dat\u00eb 29.05.2013 \u201cP\u00ebr zgjidhjen e mosmarr\u00ebveshjeve nd\u00ebrmjet pajtimtar\u00ebve dhe sip\u00ebrmarr\u00ebsve t\u00eb komunikimeve elektronike\u201d e cila mund t\u00eb gjendet n\u00eb k\u00ebt\u00eb link: k\u00ebtu<\/a>.<\/p>\n\n

K\u00ebrkesa d\u00ebrgohet me post\u00eb ose dorazi n\u00eb adres\u00ebn:<\/p>\n\n

Autoriteti i Komunikimeve Elektronike dhe Postare<\/p>\n\n

Rruga \u201cReshit \u00c7ollaku\u201d<\/p>\n\n

Tiran\u00eb, Shqip\u00ebri<\/p>\n\n

K\u00ebrkes\u00ebs duhet t\u2019i bashk\u00eblidhni:<\/p>\n\n

  1. a) t\u00eb dh\u00ebnat q\u00eb sh\u00ebrbejn\u00eb p\u00ebr identifikimin dhe adres\u00ebn tuaj;<\/li>
  2. b) t\u00eb dh\u00ebnat q\u00eb sh\u00ebrbejn\u00eb p\u00ebr identifikimin e ofruesit t\u00eb sh\u00ebrbimit;<\/li>
  3. c) objektin e k\u00ebrkes\u00ebs p\u00ebr zgjidhjen e mosmarr\u00ebveshjes;<\/li>
  4. d) parashtrimin e pretendimeve dhe kund\u00ebrshtimeve ndaj p\u00ebrgjigjes s\u00eb ofruesit t\u00eb sh\u00ebrbimeve lidhur me ankimin.<\/li><\/ol>\n\n

    N\u00eb p\u00ebrfundim t\u00eb procedur\u00ebs p\u00ebr zgjidhjen e mosmarr\u00ebveshjes, AKEP del me nj\u00eb rekomandim me shkrim se si duhet t\u00eb zgjidhet mosmarr\u00ebveshja.<\/p>\n\n

    N\u00eb rast se rekomandimi nuk pranohet, secila nga pal\u00ebt mund t\u00eb k\u00ebrkoj\u00eb zgjidhjen e mosmarr\u00ebveshjes n\u00eb gjykat\u00ebn kompetente.<\/p>\n\n

    ___________________________________<\/p>\n\n

    Informacioni mbi\u00a0kushtet e p\u00ebrgjithshme t\u00eb ofrimit t\u00eb sh\u00ebrbimeve t\u00eb komunikimeve elektronike<\/strong>\u00a0\u00ebsht\u00eb pjes\u00eb e Rregullores Nr. 31, dat\u00eb 26.12.2013 \u201cP\u00ebr termat e p\u00ebrgjithshme t\u00eb kontrat\u00ebs s\u00eb pajtimit p\u00ebr lidhjen dhe aksesin n\u00eb rrjetin publik t\u00eb komunikimeve elektronike\u201d e cila mund t\u00eb gjendet n\u00eb k\u00ebt\u00eb link: k\u00ebtu<\/a><\/p>\n","protected":false},"excerpt":{"rendered":"

    Si t\u00eb ankohemi p\u00ebr zbatimin e kushteve kontraktore p\u00ebr ofrimin e sh\u00ebrbimeve t\u00eb komunikimeve elektronike? Faza e par\u00eb\u00a0\u2013 ankesa\/sqarime tek ofruesi i sh\u00ebrbimit n\u00eb telefon\/pikat e shitjes. n\u00eb kushtet kontrat\u00ebs s\u00eb pajtimit p\u00ebrcaktohen m\u00ebnyra dhe procedura p\u00ebr ankesat, ku jepen numrat e telefonit, adresat dhe kontaktet p\u00ebr kujdesin me klient\u00ebt. Ju keni t\u00eb drejt\u00eb t\u00eb […]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[3],"tags":[],"class_list":["post-7262","post","type-post","status-publish","format-standard","hentry","category-uncategorized"],"yoast_head":"\ne-ankime - AKEP<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/akep.al\/en\/e-ankime\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"e-ankime - AKEP\" \/>\n<meta property=\"og:description\" content=\"Si t\u00eb ankohemi p\u00ebr zbatimin e kushteve kontraktore p\u00ebr ofrimin e sh\u00ebrbimeve t\u00eb komunikimeve elektronike? Faza e par\u00eb\u00a0\u2013 ankesa\/sqarime tek ofruesi i sh\u00ebrbimit n\u00eb telefon\/pikat e shitjes. n\u00eb kushtet kontrat\u00ebs s\u00eb pajtimit p\u00ebrcaktohen m\u00ebnyra dhe procedura p\u00ebr ankesat, ku jepen numrat e telefonit, adresat dhe kontaktet p\u00ebr kujdesin me klient\u00ebt. 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