Fixed telephony undertakings are generally free to set and decide their tariffs.
Universal service tariffs, comprising a defined service minimum and quality, accessible to all users within the country’s territory, and at affordable prices, are subject to regulation by AKEP.
Universal service providers may offer optional tariffs and special tariff packages to low-income subscribers and/or subscribers with special needs.
– Public electronic communications networks and service undertakings are obligated to publish correct and detailed information about the tariffs and general conditions for public electronic communications service use. Such information is to be published through public information means.
– Undertakings should include tariff data in the subscription contract in order to inform service users about accessing updated information on all applicable tariffs. Such information should enable you to check the billed amount.
Therefore, the subscription contract should include the following:
- Type and amount of tariffs applicable to service provision;
- Payment methods, or a notice that such information will be provided on the bill;
- Service installation or re-installation costs, if applicable;
- Minimum consumption levels (monthly or otherwise), if applicable;
- Maintenance expenses, if applicable;
- Device leasing expenses, if applicable;
- Main conditions of discount allocation, if applicable;
- Peak and off-peak periods, as applicable, and relevant tariffs during such periods;
- The location and manner in which the subscriber can obtain updated information about tariffs;
- Applicable service tariffs in force on the contract signing date attached as contract annex;