AKEP role on user protection

How does AKEP protect users’ interests?

AKEP fulfills its responsibility to protect users’ interests by:

1. Supervising, controlling, and monitoring the activity of electronic and postal communications undertakings
2. Resolving disputes between subscribers and electronic and postal communications undertakings
3. Promoting efficient competition for providing electronic and postal communications services in order to enable all user categories, including users with disabilities, to obtain maximum benefits in terms of price and quality
4. Intervening to regulate tariffs of:
   • services included in the universal service scheme, provided by the universal service provider;
   • services provided by undertakings of significant power in the relevant electronic communications market
5. Evaluating the template contract of undertakings involved in the electronic communications market
6. Organizing public consultations for regulatory documents regarding the electronic and postal communications market to receive users’ opinions.
7. Granting equal access and choice options to users with disabilities
8. Ensuring the publication of transparent, comparable, and updated information on tariffs and compensation/reimbursement policies.
9. Cooperating with consumer protection associations and units established at state institutions

 

Regulation

• Regulation on resolving disputes between users and providers of postal services, and disputes between postal service providers
• Regulation on resolving disputes between subscribers and undertakings of electronic communications